IT Support Engineer

Role Overview

Sequoia's IT department is seeking an IT Support Engineer to provide timely delivery of quality technical support to team members. The role involves managing the ticket queue, performing IT operations, and systems administration for the growing company.

What You Will Do

Provide Tier 1-2 support to onsite and remote users, manage IT asset procurement, and troubleshoot issues with hardware and software. Perform Active Directory and Microsoft 365 administration, and maintain documentation.

Why It Might Be a Fit

The role requires a strong customer service and communication skills, ability to handle multiple tasks in a fast-paced environment, and experience with endpoint management and deployment solutions.

Requirements

• Bachelor's degree in a technology field
• 5 years of experience in an IT support role
• Onsite presence, 5 days a week
• Experience with endpoint management and deployment solutions
• Experience with Active Directory and/or Azure AD administration
• Experience with both Windows and MacOS platforms
• Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more
• Strong customer service and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• English Proficiency

Benefits

• Competitive compensation
• Performance-based bonus programs
• Comprehensive benefits package