The Trade Director will support all activities related to distribution of SERB's pharmaceutical products, warehouse operations, channel management and support of new product launches. This individual will ideally work out of our Conshohocken, PA HQ office, or our Cambridge, MA office on a hybrid schedule with 3 days a week in office.
Requirements
- Manage a team of three individuals responsible for all day-to-day activities with wholesale and specialty distribution partners, 3PL warehouse management and customer interactions to ensure effective and efficient distribution to the end-user customer.
- Foster and maintain strong relationships with all stakeholders.
- Ensure appropriate channel inventory across all brands and distributors, and oversight of analytics to provide forecasts and metrics to upper management.
- Ensure effective problem solving of issues within the distribution channel and customers including deductions, chargebacks, returns, mis-shipments, damages, re-negotiations, accounts receivables and risk mitigation strategies.
- Oversight of processes to ensure timely response to customers inquiries, order requests and triaging to appropriate internal personal to ensure customer needs are fully met.
- Monitor all Channel Partner Distribution Services Agreements to ensure compliance and adherence to all terms, conditions, fees and renewal dates.
- Perform regular business reviews with all channel partners, including all performance analytics, hot topic issue management and all meeting follow-ups.
- Ensure ongoing training with Channel partner customer service team to ensure partner teams effectively respond to customer calls, inquiries and order requirements.
- Oversight of all Channel Partner Data Sets: Sales of SERB products to wholesalers and wholesaler sales to hospitals; Sales data through 3PL; EDI data through Third Party Aggregator; Excel files from Consignor Channel.
- Prepare analytics for presentation to upper management.
- Oversight of team to ensure Annual NABP Accreditation activities and compliance with ongoing state and federal for distribution licensure.
- Ensure DSCSA compliance across all brands to meet federal milestone requirements.
- Project manage new product launch activities, including coordination with cross-functional launch teams, channel partners and data partners.
- Collaborate cross-functionally with departments such as Finance, Legal, Sales & Marketing, and Supply Chain to ensure effective business processes; Lead budgeting exercise and mid-year budget reforecasts for Trade department annual budget.
- Oversight of internal team Work Instructions to ensure daily team activities are documented and updated periodically.
- Ensuring that all interactions and engagements with internal and external partners are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with Company values.
- Mentor and develop team members, fostering a culture of adaptability and agility.
Benefits
- Hybrid Working
- Vacation, Personal and Sick time
- 15 Paid Company Holidays
- Medical, Dental, Vision and other Voluntary benefits
- Paid Parental Leave
- Tuition Assistance
- Discretionary Bonus Plan
- Competitive 401(k), $1 for $1 up to 6% of pay
- Discretionary match of up to 4% of pay which vests 20% a year for 5 years
