Customer Service Supervisor

Serenity Healthcare is seeking a Customer Service Supervisor to oversee a team of employees handling high-volume inbound and outbound calls. The ideal candidate has experience leading a call center team, is organized and data-informed, and prioritizes developing their team while maintaining high standards.

Requirements

• 1+ year leading a call center team in a supervisory capacity
• Hospitality, upscale retail, or service management experience is an advantage
• Track record of developing people without compromising on standards
• Data-informed decision-making
• Strong communication skills

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) retirement plan
• PTO days and paid holidays
• Referral bonuses
• Defined growth path