Solution Architect

Serve as the strategic advisor to customers, design and deliver tailored Success and Advisory solutions, and guide executive sponsors and program leaders on governance, change management, and value measurement frameworks.

Requirements

• Proven experience in business transformation, deployments, customer success, or advisory roles within SaaS
• Strong understanding of the ServiceNow platform and enterprise business functions
• 10+ years Enterprise Business Transformation experience
• 10+ years of Customer Success experience
• 5+ years of combined experience in software solution consulting, offering development and strategic account management
• Track record in creating winning Transformation Success solutions that address evolving customer needs
• Deep understanding and experiences of SaaS product management, account strategy management, leadership, sales operations, change management and organizational transformation
• Strong business and financial acumen
• Executive presence, strong written and oral communication skills
• Excellent people and leadership skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties