Manager, Customer Success Enterprise
ServiceTitanUnited States
Posted February 17, 2026
125700 - 168100 USD
Full Time
About the Company
We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?
Job Description
Manager, Enterprise CSM - Residential In-home Trades. We're looking for a leader who thrives on coaching high-performing teams, solving complex challenges, and pushing the boundaries of customer experience and innovation.
Requirements
- 3+ years of people management experience in Customer Success or Account Management within a SaaS environment
- Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers
- Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability
Benefits
- Flexible time off with ample learning and development opportunities
- Holistic health and wellness benefits
- Support for Titans at all stages of life