Mid Market Customer Success Manager
Seso Inc.,United States
Posted February 23, 2026
Full Time
About the Company
Seso is a software company that modernizes the back-office for farms by providing a comprehensive HR platform that streamlines and automates the hiring process, payroll, and insurance for farmers, while providing workers access to financial services for the first time.
Job Description
Seso is hiring a Mid Market Customer Success Manager (CSM 2) to own a book of mid-market customers and drive retention, adoption, and renewals.
Requirements
- Own a book predominantly comprised of mid-market customers.
- Run structured onboarding and ongoing success plans to drive adoption and outcomes.
- Manage inbound customer requests and issues.
- Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
- Build and maintain relationships with key customer stakeholders.
- Drive renewals for customers in your book, including risk identification, save plans, and renewal execution.
- Identify and support expansion opportunities in partnership with Sales.
- Act as a customer advocate internally.
- Maintain excellent data hygiene across Seso systems.
- Proactively monitor customer health metrics and implement retention strategies.
- Serve as an escalation point for complex customer issues.
