Customer Success Manager - Mid Market
AssembledSan Francisco, California, United States
Posted April 10, 2026
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a unified platform that orchestrates human and AI agents at scale. The Mid-Market Customer Success Manager will work with customers to deliver value, retain and renew customers, and unlock growth opportunities. The role involves managing customer relationships, driving business outcomes, and improving the product and operational processes.
Requirements
- Manage a portfolio of Mid-Market customers
- Drive business outcomes with senior stakeholders
- Project-manage customer initiatives
- Proactively monitor and manage customer health
- Drive high-impact, cross-functional projects
- Be hands-on with the product to educate customers
- Drive customer renewals and mitigate churn
- Identify and execute on areas of growth and expansion