Mid Market Customer Success Manager
Unit21United States
Posted March 9, 2026
80000 - 80000 USD
Full Time
About the Company
Unit21 empowers businesses to safeguard against sophisticated financial threats through a streamlined API and intuitive dashboard. The company specializes in fraud prevention and detection, anti‑money laundering, transaction monitoring, and comprehensive case management, including SAR and CTR filing. Leveraging AI‑generated risk scores and a no‑code rules engine, Unit21 delivers rapid, adaptable solutions that span multiple industries. Its blend of simplicity, advanced analytics, and cross‑sector applicability sets Unit21 apart as a leader in financial risk mitigation.
Job Description
Customer Success Manager role at Unit21, driving value across mid market customer base, leading customer relationships and strategy, and advocating for and growing customers.
Requirements
- 1-3(+) years of customer facing experience
- Experience managing complex retention and upsell opportunities
- Ability to thrive in a small team with a highly dynamic work environment
- Ability to build long-lasting relationships with various team members and roles
- A process-oriented mindset
- Outstanding organization skills, and an ownership mindset demonstrated by strong work ethic
Benefits
- 100% company-paid medical, dental, and vision insurance (employee)
- Unlimited PTO and generous leave programs
- 401(k), learning & development stipend, and home office setup support
