CUSTOMER CARE EXECUTIVE
SGSPasir Gudang, Johor, Malaysia
Posted January 28, 2026
Full Time
About the Company
SGS is the world's leading Testing, Inspection, and Certification company with over 2,700 laboratories globally. We offer a comprehensive range of services including inspection, verification, testing, certification, sustainability, and consultancy across various sectors such as agriculture, food, life science, industrial manufacturing, transportation, minerals, consumer goods, retail, health, safety, and oil and gas. Renowned for our precision, accuracy, reliability, integrity, and trust, SGS helps organizations achieve the highest standards of quality, safety, and compliance.
Job Description
Customer Care Executive role at SGS involves interacting with customers via telephone calls, providing information and assistance, and achieving productivity standards while maintaining high customer service levels.
Requirements
- Interact with customers via inbound telephone calls
- Achieve productivity standards and goals
- Maintain high level of customer service
- Process transactions and reply to inquiries
- Record customer interactions and details
- Assist Section Head/Sales team follow up on business prospect
- Timeliness and accuracy on handling business inquiries
- Build and foster collaboration with internal teams
- Build and proactively manage trust relationships with Key Accounts
- Be abreast of SGS new products and services
- Assist on Debtors collection to meet DSO target
- Comply with SGS Code of Integrity and Professional Conduct
- Adhere to SGS Health, Safety and Environment (HSE) Policy
Benefits
- Competitive salary
- Good benefits
- Opportunities for career growth