Client Operations Specialist

Shamrock Trading Corporation and RTS Carrier Services are looking for a Client Operations Specialist to join the team. This role is responsible for supporting RTS Carrier Services sales efforts and initiatives and performing tasks associated with the management of our partnership programs.

Requirements

• Review opportunities submitted by the sales team, while ensuring established procedures are being followed to minimize risk
• Process prospective client applications by way of review of external documentation and internal notation into the Sales platform.
• Communicate with external partners to process account setups
• Work closely with the adjacent Carrier Services Operations Teams to ensure proper communication and flow of incoming accounts.
• Evaluate customer case submissions, determine the issue, facilitate a solution, and follow up to ensure resolution
• Answer product and service questions from sales team and channel partners
• Maintain current records in Sales platform for accuracy
• Provide overall support for sales and business development efforts

Benefits

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and work-from-home opportunities after an introductory period