Police Contact Enquiry Officer - Eastern PIC - HC623169

The Police Contact Enquiry Officer will provide an efficient and effective front counter service to members of the general public, handling enquiries and gathering information through face-to-face contact, telephone call backs, and electronic systems. The role requires strong customer service skills, ability to work in a busy environment, and proficiency in Microsoft software.

Requirements

• Qualification to QCF level 2 or comparable work experience
• Critical assessment and information gathering skills
• UK driving licence
• Experience in a busy customer/public service environment
• Paper-based and electronic clerical skills
• Confidentiality and sensitivity handling
• Knowledge of Windows based Microsoft software and IT equipment

Benefits

• 24 days annual leave
• Competitive pension scheme
• Wellbeing support
• Retail, food, and leisure discounts
• Career progression opportunities