Sr. Managed Services Specialist

The Sr. Managed Services Specialist is a trusted technical advisor and escalation point for complex services and key customers. This role acts as a technical lead, leading technical oversight for service turn-ups and lifecycle readiness, proactively identifying risks, and driving resolution across Engineering and Operations.

Requirements

• Serve as the primary technical authority for complex customer services and managed service offerings
• Lead validation of service architectures, configurations, and operational readiness
• Proactively identify systemic risks and improvement opportunities
• Define standards for customer documentation, training materials, and enablement approaches
• Lead advanced onboarding, architecture reviews, and lifecycle planning sessions
• Lead executive-level customer discussions and technical reviews
• Partner with Engineering and Operations to improve service readiness and support models
• Lead post-turn-up and post-incident reviews and recommend improvements
• Lead cross-functional delivery efforts for complex or high-visibility services