Group Sales and Catering Manager

This role is accountable for maximizing guest room revenue, banquet food & beverage revenue, and meeting room rental income while ensuring exceptional guest service standards.

Requirements

• Meet or exceed monthly and annual group room night and catering revenue goals.
• Prospect and solicit new group and banquet business through cold calls, outside sales, networking, and referrals.
• Maintain and grow relationships with corporate, association, SMERF, and social clients.
• Manage all catering sales for meetings, social events, and local functions.
• Determine guest needs including space requirements, room setup, menus, audiovisual, and special requests.
• Upsell food & beverage offerings and enhancements.
• Manage group blocks under 50 rooms per night (or as assigned).
• Monitor room pick-up, cut-off dates, attrition, and cancellation policies.
• Coordinate rooming lists and special room requests.
• Forecast group pace and contribute to revenue management discussions.
• Prepare weekly sales activity reports.
• Maintain accurate sales records and documentation.
• Assist in budget preparation and forecasting.
• Attend departmental and interdepartmental meetings.
• Maintain strong communication across departments.
• Interact in-person with F&B Manager, Chef, and operational leaders to ensure event success.
• Ensure service standards are upheld.
• Provide feedback regarding banquet service performance.
• Promote teamwork and positive morale.
• Participate in training initiatives related to sales, service excellence, and safety.
• Maintain knowledge of fire regulations, safety procedures, and emergency protocols.
• Ensure compliance with hotel policies and brand standards.

Benefits

• Medical (two options) with vision
• Dental
• 401(k) with 4% company match
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Voluntary Hospitality Indemnity
• Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
• Short-Term Disability
• Long-Term Disability
• Paid time off (vacation, sick, and holiday)
• Meal stipend
• Free uniforms
• Free non-slip shoes (two free pair per year!)
• Positive associate relations
• Associate recognition and events, incentives and rewards monthly
• Ongoing training
• Education assistance
• Major hotel discounts at over 7,000 hotels worldwide
• Other company discounts