Customer Service Specialist

Provides customer service, support to internal and external customers, solving problems, researching complex information, and building customer relationships.

Requirements

• Places customers sales orders in a timely fashion and before order cut-off
• Handles complex customer needs via incoming mail, telephone, and/or electronic contact
• Resolves questions and complaints within span of control
• Can handle all levels of complexity in orders (including export paperwork and certifications)
• Has a pro-active mindset and supports the Team overall
• Contributes actively as a Subject Matter Expert in Projects
• Responds to a wide scope of inquiries and/or complaints
• Assists with reviewing and coordinating customer service activities
• Develops and reviews correspondence and documentation
• Builds customer relationships and serves as a liaison between sales personnel and customers
• Performs other duties as assigned

Benefits

• Life... with rewards, benefits and the flexibility to enhance your health and well-being
• Career... with opportunities to learn, develop new skills and grow your contribution
• Connection... with an inclusive team and commitment to our own and broader communities