Customer Success Manager - WMS

Customer Success Manager - WMS-Focused role at ShipHawk. Customer Success Manager with deep WMS experience to support and grow a portfolio of operationally complex customers. Role involves owning post-implementation relationships, driving adoption of ShipHawk's WMS and TMS solutions, and ensuring customers achieve measurable operational outcomes.

Requirements

• 3–6+ years of experience working with Warehouse Management Systems (WMS) in a Customer Success, Implementation, Operations, or Account Management capacity
• Direct experience supporting or operating in warehouse, fulfillment, or logistics environments
• Strong understanding of core WMS workflows (receiving, inventory management, picking, packing, shipping)
• Experience working with operational stakeholders (warehouse managers, ops leaders, supply chain teams)
• Ability to diagnose issues in real-world warehouse processes, not just software usage
• Strong consultative and relationship management skills
• Ability to manage multiple complex accounts and priorities

Benefits

• Fully paid Medical, Dental, Vision
• 401k
• Life Insurance
• Stock Options
• Unlimited PTO & Flexible Schedule
• 11 Paid Holidays
• Paid Leave