Customer Success Manager (West Coast Area)
ShipHeroLos Angeles, California, United States
Posted February 10, 2026
Full Time
About the Company
ShipHero is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law.
Job Description
At ShipHero we make it easy to manage eCommerce logistics in more ways than one. We are hiring a Customer Success Manager to oversee a mixed base of accounts and provide customer satisfaction through knowledge of the ShipHero application and industry trends.
Requirements
- Be the Voice of the Customer (VOC) - Customer Advocacy and Trusted Advisor
- Experience upselling and expanding book of business with existing customer base
- Have a proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
- Have outstanding multi-task task management skills across a varied set of responsibilities
- Can build credibility and trust by understanding customer requirements and addressing needs
- Serve as a Subject Matter expert delivering value added guidance and change management support to ShipHero customers
Benefits
- Company provided equipment you need to be happy at your job
- PTO + holidays
- Mandatory fun time
- Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness
