Customer Success Manager
ShipHeroUnited States
Posted May 29, 2026
Full Time
About the Company
ShipHero provides eCommerce brands and 3PLs with fulfillment solutions and warehouse management software to optimize direct-to-consumer shipping.
Job Description
ShipHero Fulfillment is now LVK Logistics! We are a fulfillment center and partner committed to enhancing your brand's journey and delivering unparalleled results.
Requirements
- Manage customer relationships
- Collaborate with IT and operations teams
- Provide actionable insights from customer feedback
- Ensure timely and efficient resolution of customer issues
- Monitor and analyze customer service metrics
- Handle complex or escalated customer complaints
- Provide regular reports on customer support activities
Benefits
- Competitive salary
- Medical, dental, and vision benefits
- 401(k) matching
- Paid time off
