Senior Service & Experience Designer
ShippitSydney, New South Wales, Australia
Posted May 20, 2026
Full Time
About the Company
Shippit is a multi‑carrier shipping platform that powers smarter fulfilment and post‑purchase experiences for APAC retailers such as Target, Cotton On, and Nike. By integrating logistics, ecommerce, and shipping solutions into retailers’ existing systems, Shippit optimises routes, reduces waste, and elevates delivery delight through data‑driven insights and real‑time visibility. The company differentiates itself with a strong commitment to sustainability and customer satisfaction, while its high‑performance culture prioritises wellness, mental‑health advocacy, and gender‑pay equality. Shippit’s core values—innovation, passion, humour, and humanity—create a collaborative, purpose‑driven workplace that attracts top talent and has earned the firm recognition as one of LinkedIn’s hottest startups.
Job Description
As a Senior Service & Experience Designer at Shippit, you will drive design and customer experience strategies and initiatives across the Shippit product. You will work alongside seasoned product managers and engineers to shape the products used by Shippit customers to build software that thousands of businesses trust to orchestrate the global movement of goods.
Requirements
- Experience across experience design, UX research, and/or Service design
- Experience in product organisations working alongside engineers and product managers
- Comfortable with Rapid AI and Figma prototyping
- Adept at Service, User journey and experience mapping
- Excellent communication and storytelling skills
- Research and user testing experience
- Strong portfolio demonstrating end-to-end design work that spans research, service design, and product design methodology
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
