ShopBack is looking for a Regional CRM Manager to lead the engagement and retention strategy across Asia-Pacific, defining and owning the regional CRM strategy, and partnering with various teams to shape CRM tooling and capabilities at scale.
Requirements
- 5 to 8 years of relevant experience in CRM, or lifecycle marketing, ideally within a digital, tech, or e-commerce environment.
- Proven track record of leading CRM initiatives across multiple markets and delivering measurable impact on user engagement and retention.
- Strong strategic mindset, with the ability to design data-driven campaigns while remaining hands-on when required.
- Proficiency in CRM platforms and marketing automation tools (e.g., Braze, Salesforce Marketing Cloud, Iterable, or similar).
- Advanced analytical skills, with experience interpreting data, building reports, and translating insights into actionable strategies.
- Excellent stakeholder management skills, with the ability to influence, align, and collaborate across local and regional teams.
- Highly organized and detail-oriented, able to manage multiple priorities and timelines across markets.
- A proactive leader and self-starter, motivated to take ownership, drive results, and inspire others in a fast-paced environment.
Benefits
- Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on your performance.
- Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.