Customer Support Associate responsible for delivering excellent customer service and providing technical support to customers in using POS and e-commerce software solutions. Strong background in customer service, solid understanding of IT, and knowledge of online hardware and networks required. Ability to work independently and collaboratively within a team.
Requirements
- At least 3 years of experience in customer service, preferably in the software or IT sector
- Solid understanding of IT infrastructure, online hardware, and networks
- Excellent verbal and written communication skills
- Strong analytical skills and a proactive approach to identifying and resolving issues
- Ability to manage and exceed customer expectations
- Ability to efficiently manage multiple tasks and priorities
- Ability to collaborate effectively within a multidisciplinary team
Benefits
- Recipe for success
- Ownership & impact
- High-quality work setup
- Hungry for growth
- A positive workplace culture
- Workplace Environment Perks
- Sport & wellbeing
- Pension scheme
- Instahelp
- Travel & home office allowance
- Babbel
- INCENT & Corporate Benefits
- Hybrid work
- Flexible working hours
- December 24th & 31st off
- Company events