Customer Success Manager
SiftDublin, Ireland
Posted February 9, 2026
Full Time
About the Company
Sift is an AI-powered fraud detection platform that leverages machine learning and big data to provide identity trust for global businesses. With a network scoring over 1 trillion events annually, Sift empowers companies like DoorDash, Yelp, and Poshmark to grow securely by preventing payment fraud and enhancing digital trust. The company's commitment to long-term customer success and expertise in risk management make it a distinctive leader in the industry.
Job Description
We're looking for a Customer Success Manager to work closely with our customers to identify and address business and technical challenges, and drive adoption of Sift's Digital Trust & Safety solutions.
Requirements
- 2+ years experience in a Customer Success Manager role or similar role
- Experience in the fraud/payments ecosystem
- Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews
- A track record of showing value through data-driven metrics and KPIs
- Outstanding customer-facing communication skills
- Strong business acumen and ability to influence change of a customer organization
- A strong work ethic and commitment to excellence
- A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
- Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects
- Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs
Benefits
- Competitive salary
- Benefits package
- Opportunity to work with a leading Digital Trust & Safety solutions company
