Technical Support Engineer

The Technical Support Engineer will be part of an award-winning team helping customers solve technical, business, and data challenges using the Sigma platform. Responsibilities include working with customers and pre-sales team to diagnose and resolve complex technical issues, developing best practices and tools for diagnosing issues and optimizing service performance, and collaborating with cross-functional groups to create a first-class experience for users.

Requirements

• 2+ years of industry experience supporting enterprise products for data analytics
• Computer Science fundamentals
• Strong domain expertise in databases and business intelligence
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding
• Proficient in data modeling concepts
• Ability to properly chart data into logical visualizations
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Excellent verbal and written communication skills
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• Desire to be a great teammate and have fun at work

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office