CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST. Serve as the first point of contact for all ZenroxIQ platform users. Provide fast, accurate, and empathetic support via email, chat, and phone.

Requirements

• 2+ years in customer support, technical support, or user-facing operations
• Strong written and verbal communication with high emotional intelligence
• Fast learner with excellent problem-solving skills
• Ability to stay calm and professional under pressure
• Experience with helpdesk tools (Zendesk, Intercom, Jira Service Desk)
• Strong organizational and multitasking abilities

Benefits

• Foundational support role with equity
• Direct influence on product improvements
• Solve critical challenges in healthcare logistics
• Collaborate with a high-performing, mission-driven team
• Growth path into Support Lead or Customer Success