Signifyd is a company that helps merchants confidently grow their businesses by building trusted relationships with their customers. As the Chargeback Manager, you will be a pivotal player in our regional expansion, managing a team of analysts to drive our vision of an enterprise-ready solution to fruition.
Requirements
- Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
- Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
- Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
- Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
- Be a customer-focused advocate and maximize the value we provide.
- Display effective organization skills while managing multiple and competing priorities.
- Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
- Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.
- Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership.
Benefits
- Health, Dental & Vision Insurance
- Life Insurance of 24 months salary
- Annual Performance Bonus
- Christmas Bonus of 1 Month’s Salary
- Food Vouchers
- Stock Options
- Paid Parental Leave
- Flexible Work Arrangements
- Telework Stipend for Home Internet
- 12 Paid Vacation Days with 85% Vacation Premiums
- Paid Holidays
- Company Social Events
- Signifyd Swag
- Dedicated learning budget through Learnerbly
- On-Demand Therapy for all employees & their dependents
