Technical Support Analyst

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. The Technical Support Analyst will investigate and resolve customer issues across robotic and software systems.

Requirements

• Bachelor's degree or equivalent practical experience
• Demonstrated technical troubleshooting ability for hardware, software, or systems
• Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
• Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
• Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows

Benefits

• Medical benefits
• Financial benefits
• Other benefits