Technical Support Engineer

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. We’re looking for a Tier 2 Technical Support Engineer to become a product expert, assist our customers with complex technical inquiries, and strengthen our relationships through high-level problem-solving.

Requirements

• 1+ year in a customer-facing role (Support, Technical CS, or Onboarding) within the SaaS or Digital Marketing space.
• Native-level English with the ability to translate "tech-speak" into clear, actionable insights for customers.
• Advanced Excel skills and basic SQL knowledge.
• Conceptual understanding of RESTful APIs and Postman.
• Critical thinking and ability to navigate ambiguity.
• Experience in JIRA, Zendesk or other support ticketing systems (plus)
• Experience working in a DaaS company (plus)

Benefits

• Generous Paid Time Off
• Stock options
• Multisport card
• Meal vouchers
• 3 sick days
• Extra day off during birthday month
• 5 weeks of vacation