Partner Operations Manager

SingleStore is hiring a Partner Operations Manager to own and optimize operations for our channel and indirect revenue business, supporting our partner and reseller ecosystem. The ideal candidate will ensure that partner deals, marketplace transactions, reseller agreements, and partner fees are executed accurately, efficiently, and in line with our GTM strategy.

Requirements

• Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling)
• Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes
• Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions
• Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners
• Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution
• Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations)
• Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/license allocation, and system support.
• Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business.
• Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability.
• Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled
• Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting