IT Support Manager (m/f/d)

At Sircle Collection, we believe great service starts with great people. As our IT Support Manager, you’ll be the heart of our IT operations, leading a small team and staying close to the action. You know how to build a team that feels empowered, connected and service-oriented, and you’re not afraid to roll up your sleeves to solve a ticket or improve a process.

Requirements

• Lead, mentor and develop a team of 5 IT Support professionals
• Manage daily IT operations and ensure smooth ticket flow across all locations
• Implement and optimise a new ticketing system to improve efficiency and user satisfaction
• Set clear KPIs for the team, track progress and ensure service excellence
• Review and manage IT vendor contracts and service agreements
• Support and maintain IT systems across the company, ensuring reliability and security
• Collaborate closely with other departments to continuously improve IT support processes
• Provide periodic out-of-hours and weekend support

Benefits

• Primary working conditions (market conform)
• Personal and professional development opportunities
• Fixed employee rates for all Sircle Collection hotels
• A day off to celebrate your birthday
• One free night’s stay at one of our amazing hotels every year
• Free Bootcamp @ Sir Adam twice a week
• Monthly company drinks and frequent teambuilding events