Desktop Support Analyst - Onsite Denver

Role Overview

This role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction.

What You Will Do

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues. Respond to queries either in person, via email or over the phone; guide end users/clients through problem-solving process, follow up with users to ensure issue has been resolved.

Why It Might Be a Fit

The ideal candidate should be dependable with an excellent attendance record, work well in a “Team Environment”, be cooperative and respectful. Ability to work independently with minimal supervision, ability to conduct research into a wide range of computing issues is required.

Requirements

• High School Diploma or G.E.D or equivalent combination of education and experience
• Intermediate-level support staff with 2-4 years of relevant experience
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
• Experience with Microsoft Client Operating Systems
• Extensive application support experience with Microsoft Office suites and Office365 Applications
• Working knowledge of software and hardware diagnostic tools
• Exceptional written and oral communication skills and customer service mentality
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills and a willingness to assist with documentation
• Proficient in basic network fundamentals
• Self-Starter with ability to work as part of a team and individually as required by specific project needs
• Excellent time management skills and the ability to prioritize
• Possess the traits of having patience, being thorough and innovative
• Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Ability to work independently with minimal supervision
• Ability to conduct research into a wide range of computing issues is required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly, business-friendly, and technical language
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Benefits

• PTO
• Paid holidays
• Medical
• Dental
• Vision
• Life
• Disability insurance
• 401K