Customer Onboarding & Retention Lead
SleekSydney, New South Wales, Australia
Posted February 25, 2026
Full Time
About the Company
Sleek makes the back-office easy for micro SMEs with proprietary software and AI, with a focus on customer delight.
Job Description
Customer Onboarding & Retention Lead to support our growth in Australia, developing strong customer relationships, ensuring a smooth onboarding, billing, and account management experience, driving retention, loyalty, and revenue growth.
Requirements
- 3+ years of experience in a similar role, such as Customer Success, Customer Support, or Account Management
- Experience in a high-growth environment (SaaS, fast-scaling SMEs) is a plus
- Strong organisational, interpersonal, and communication skills
- A problem-solving attitude
- A pragmatic approach
Benefits
- Open and inclusive culture
- Loads of opportunities to build things and break them without any issue
- Grow with our team, grow your career in a fast-moving, always evolving industry
- $1,200 of allowance for health & wellness
- Flexible work arrangements