Customer Onboarding & Retention Lead

Customer Onboarding & Retention Lead for a fast-growing tech-enabled unicorn in Australia, responsible for developing strong customer relationships and ensuring a smooth onboarding experience.

Requirements

• 3+ years of experience in a similar role, such as Customer Success, Customer Support, or Account Management
• Experience in a high-growth environment (SaaS, fast-scaling SMEs) is a plus
• Strong organisational, interpersonal, and communication skills
• A problem-solving attitude
• A pragmatic approach

Benefits

• Open and inclusive culture
• Loads of opportunities to build things and break them without any issue
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness
• Flexible work arrangements