Customer Support Specialist II
Sleep DoctorFlorida, United States
Posted April 1, 2026
40000 - 46000 USD
Full Time
About the Company
Sleep Doctor is a sleep health company that creates and curates scientifically backed direct-to-consumer sleep product essentials that solve sleep challenges and improve well-being.
Job Description
We are seeking a Customer Support Specialist II to provide advanced, escalated support for complex customer inquiries related to Home Sleep Studies (HSS), Durable Medical Equipment (DME), and Sleep Doctor products and services. The ideal candidate will have 2+ years of previous experience in a direct-to-consumer customer service role, proficiency in helpdesk software, and strong problem-solving abilities.
Requirements
- 2+ years of previous experience in a direct-to-consumer customer service role
- Proficiency in helpdesk software like Zendesk with the ability to learn new systems quickly
- Track record of success in at least one remote role for more than one year
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Exceptional interpersonal skills
- Ability to actively listen to customers and empathize with their needs
- Strong multitasking skills, with the ability to handle multiple inquiries simultaneously
Benefits
- Medical, vision, and dental insurance 100% covered by the company
- 401(k) plan with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
- Paid Time Off
- Commuter benefits (for Seattle-based employees)