Customer Support Specialist II
Sleep DoctorSeattle, Washington, United States
Posted April 1, 2026
40000 - 46000 USD
Full Time
About the Company
Sleep Doctor is a sleep health company that empowers consumers to better understand the science of their sleep and make informed product decisions.
Job Description
We are looking for a Customer Support Specialist II to provide advanced, escalated support for complex customer inquiries related to Home Sleep Studies, Durable Medical Equipment, and Sleep Doctor products and services.
Requirements
- 2+ years of previous experience in a direct-to-consumer customer service role
- Proficiency in helpdesk software like Zendesk
- Track record of success in at least one remote role for more than one year
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
Benefits
- Medical, vision, and dental insurance
- 401(k) plan with fully matching contributions
- Paid Time Off
- Commuter benefits