Patient Onboarding Specialist

Sleep Doctor is seeking a Patient Onboarding Specialist to serve as the primary point of contact for escalated customer concerns, complaints, and issues. The ideal candidate will have previous experience in a direct-to-consumer customer service role as a team lead or escalation tier role and a deep understanding of Obstructive Sleep Apnea, Central Sleep Apnea, and other sleep health disorders.

Requirements

• Previous experience in a direct-to-consumer customer service role as a team lead or escalation tier role
• Certification or previous certification as an RPSGT, RRT, or CRT is a huge bonus
• Deep understanding of Obstructive Sleep Apnea, Central Sleep Apnea and other sleep health disorders
• Familiarity with the most popular Auto-CPAP, BPAP and ASV machines, as well as alternative Sleep Apnea treatments
• Proficiency in helpdesk software like Zendesk, FreshDesk, Kustomer, or Help Scout with the ability to learn new systems quickly
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Exceptional interpersonal skills
• Ability to actively listen to customers and empathize with their needs
• Strong multitasking skills, with the ability to handle multiple inquiries simultaneously
• Familiarity with customer relationship management (CRM) tools like Zoho or Salesforce is a plus
• Fluency in languages in addition to English is advantageous but not required

Benefits

• Medical, vision, and dental insurance with 100% of the employee medical, vision, and dental premiums covered by the Company
• Option to participate in both a medical FSA and dependent care FSA
• 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
• Paid Time Off in accordance with the company’s policies
• Commuter benefits (for Seattle-based employees)