Strategic Customer Success Manager, Enterprise (Financial Services)
SmarshAtlanta, Georgia, United States • New York, New York, United States
Posted September 16, 2025
160000 - 180000 USD
Full Time
About the Company
Smarsh is a leading provider of cloud-native digital communications capture, retention, and oversight solutions. The company helps regulated organizations identify regulatory and reputational risks within their communications data, offering services such as email archiving, social media archiving, and risk-based surveillance. With a global client base including top banks, brokerage firms, and government agencies, Smarsh transforms oversight into foresight by surfacing critical signals in digital communications.
Job Description
Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization, delivering customer outcomes to top enterprise accounts and working with Fortune 500 clients across the world.
Requirements
- 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments.
- BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success.
- Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs.
- Extremely strong oral and written communication skills.
- Intellectual Curiosity and technical acumen.
- Skilled at matrix management and using leadership skills to achieve goals.
- Demonstrated mastery of organization skills.
- Confident in juggling multiple tasks.
- Ability to quickly understand questions and problem solving.
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
- Knowledge of working in tools like Salesforce, Gainsight and Jira.
Benefits
- Medical and dental benefits
- 401k Matching
- Paid Time Off
- Vacation days
- Sick leave
- Company holidays