Superior Service, a Smart Care Company, has an immediate opening for a Client Partner in our Anaheim California office. The Client Partner will serve as the primary point of contact for assigned clients, managing day-to-day communication and support, and develop and maintain strong, long-term client relationships to promote satisfaction and retention.
Requirements
- Serve as the primary point of contact for assigned clients
- Develop and maintain strong, long-term client relationships
- Understand client goals, challenges, and needs, providing tailored solutions and service recommendations
- Coordinate with internal teams to ensure services are delivered on time and meet quality standards
- Monitor account performance, resolve issues, and escalate concerns when necessary
- Identify opportunities for upselling or expanding services with existing clients
- Prepare account reports, track key metrics, and provide regular updates to clients and management
- Stay informed about industry trends and competitor offerings to better serve clients
- Perform any other duties assigned by manager(s)
- Participate in and lead training for career development, safety and maintaining required certifications
- Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs
- Perform all duties with integrity, safety and a professional mentality
- Promote a positive and inclusive work/team environment
- Communicate all program deficiencies and improvements
- Report all non-conforming work
- Ensure effective communication
- Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information
- Foster collaboration and communication
