Professional Services Consultant
Smart CommunicationsColorado, United States
Posted July 6, 2022
Full Time
About the Company
Smart Communications is a leading provider of Conversation Cloudâ„¢, a cloud-native platform that offers frictionless, compliant digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. Serving over 650 enterprises worldwide, including Zurich Insurance and Priority Health, Smart Communications specializes in reducing compliance risk, boosting operational efficiency, and driving digital transformation. With more than 30 pre-built connectors, the company seamlessly integrates with top enterprise systems like Salesforce and Guidewire, enabling over 60 billion mission-critical customer conversations globally.
Job Description
Smart Communications is seeking a Professional Services Consultant to implement smart communications solutions at customer sites, perform installations, configurations, and provide technical guidance. The role involves project planning, communication, and ensuring contractual positions are met. Consultants will be expected to deliver on service targets, develop a technical skillset, and contribute to customer satisfaction.
Requirements
- Deliver against Company customer satisfaction targets.
- Deliver against Company Services Revenue and Profitability Targets.
- Deliver against delivery schedule and budget within project plans.
- Reporting to project manager or senior consultant.
- Problem-solving skills.
- Excellent communication skills.
- HTML5, RESTful Web Services, XSD, XML, XSL, JSON, Appreciate CCM, WCM, CRM, ECM technologies.
- Java, JavaScript.
- Experience with hypervisors and containers.
- Print Formats: PostScript, PDF, AFP.
