Senior Solutions Architect
Smart CommunicationsSingapore, Singapore
Posted August 23, 2022
Full Time
About the Company
Smart Communications is a leading provider of Conversation Cloudâ˘, a cloud-native platform that offers frictionless, compliant digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. Serving over 650 enterprises worldwide, including Zurich Insurance and Priority Health, Smart Communications specializes in reducing compliance risk, boosting operational efficiency, and driving digital transformation. With more than 30 pre-built connectors, the company seamlessly integrates with top enterprise systems like Salesforce and Guidewire, enabling over 60 billion mission-critical customer conversations globally.
Job Description
Smart Communications is seeking a Presales Solution Consultant to join their APAC Solution Architect Team, specializing in customer communications solutions. The role involves understanding customer needs, developing proposals, designing architecture, and facilitating product demonstrations to drive business transformation and reduce operational costs. This position focuses on the entire customer lifecycle, from onboarding to offering support and ensuring customer success.
Requirements
- Understanding and evangelising Smart Communications solutions and industry offerings
- Conceptualisation and design of solutions for prospective and existing customers
- Preparation of business cases, solution briefs and presentations
- Technical contribution to Proposals and Responses to RFI/RFP/RFTs
- Identifying and documenting requirements (functional/non-functional), constraints, dependencies and most importantly what success looks like.
- Building tailored demonstrations and POCs as an aid to the sales process.
- Delivering presentations and solution demonstrations at Conferences and Events.
Benefits
- Medical insurance
- Vision benefits
- Subsidised gym membership
- 17 days holiday allowance
- Financial support
