Sr. Customer Success Manager
Smart CommunicationsLondon, England, United Kingdom
Posted September 5, 2022
Full Time
About the Company
Smart Communications is a leading provider of Conversation Cloud™, a cloud-native platform that offers frictionless, compliant digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. Serving over 650 enterprises worldwide, including Zurich Insurance and Priority Health, Smart Communications specializes in reducing compliance risk, boosting operational efficiency, and driving digital transformation. With more than 30 pre-built connectors, the company seamlessly integrates with top enterprise systems like Salesforce and Guidewire, enabling over 60 billion mission-critical customer conversations globally.
Job Description
Smart Communications is seeking a Customer Success Manager to manage and grow customer relationships, ensuring maximum ROI and high renewal rates. The role involves customer feedback collection, reporting on customer health, identifying upsell opportunities, and leading customer success processes. This position focuses on mid-size accounts and requires approximately 25% time spent in travel to customer sites.
Requirements
- Building strong relationships with assigned customers.
- Managing and reporting on the status, risk factors, and overall health of owned customer relationships.
- Supporting the development and implementation of repeatable and scalable Customer Success processes.
- Strategies for expanding the footprint of Smart Communications customers.
- Identifying upsell opportunities for net-new license and services engagements.
Benefits
- Annual bonus based on Company performance
