Customer Success Manager

SmartBear is hiring a Customer Success Manager to join our EMEA team in Galway, working with enterprise accounts across our Test Management and Functional Testing portfolio.

Requirements

• Proven CSM track record - Enterprise SaaS experience with complex, multi-stakeholder accounts
• Commercial acumen - Confident articulating ROI and value at exec and VP level
• QA/testing familiarity - Exposure to software quality, testing practices, or the SDLC
• Data-driven and organised, comfortable using customer health platforms and CRM data to manage a complex portfolio with discipline

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance