VP, Customer Success - North America

Smartly is seeking a high-impact, commercially driven executive to serve as the VP, Customer Success, North America. The successful candidate will lead the entire North American region, overseeing a high-performance organization that includes Directors, Client Partners, Customer Success Leads, Customer Success Managers, and Managed Services teams.

Requirements

• 10+ years of experience leading enterprise Customer Success, Sales, or Account Management teams within SaaS, AdTech, or Media platforms
• Deep knowledge of the digital advertising landscape, including ad tech, major platforms (Meta, Google, TikTok, etc.), and the evolving role of AI in marketing
• Proven ability to lead large, complex organizations in a fast-paced, high-growth environment
• Demonstrated success in meeting and exceeding ambitious revenue and growth targets at the enterprise level
• Exceptional ability to influence and partner with C-level marketing executives at the world’s largest brands
• Fundamental commitment to a 'people first' philosophy, combined with a deep passion for coaching, mentoring, and developing high-performance teams

Benefits

• High-growth momentum
• Collaborative excellence
• Commercially driven culture
• Autonomy to drive real business impact
• Opportunity to scale a world-class organization and influence the global strategy of a market leader