VP, Customer Success & Services
NICEUnited States
Posted November 5, 2025
Full Time
About the Company
NiCE is a software company that provides solutions for customer experience, financial crime, and public safety.
Job Description
NiCE is seeking a visionary and results-driven Vice President of Customer Success & Services to lead their Americas region.
Requirements
- 20+ years of experience in customer success, contact centers, or B2B technology
- 10+ years of experience leading large, high-performance teams
- Proven success managing relationships with Fortune 500 brands
- Strong understanding of customer success and services KPIs, with a track record of driving measurable improvements
- Ability to communicate complex software concepts to enterprise-level executives
- Executive leadership experience in a SaaS company
- Familiarity with contact center technologies, CCaaS, premise-to-cloud migrations, or enterprise software support
- Ability to travel domestically
