Member Services Agent (Temporary Contract)
SOCANToronto, Ontario, Canada
Posted March 25, 2026
56000 - 56000 CAD
About the Company
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work.
Job Description
SOCAN is hiring a Member Services Agent for a temporary contract position in Toronto, ON. The role involves delivering excellent customer service to songwriter, screen composer, and publisher members, as well as applicants and the general public. The position requires a post-secondary diploma/degree or relevant working experience, minimum 2 years' customer service/customer care experience, and a strong passion or involvement in the music industry.
Requirements
- Post-secondary diploma/degree or relevant working experience
- Minimum 2 years' customer service/customer care experience
- Music industry experience or demonstrates a strong passion or involvement in the music industry
- Bilingual is preferred (English/French)
- Experience working in a computerized environment. Familiarity with Microsoft applications (Word, Excel, etc.)
- Excellent written and oral communication skills
- Excellent interpersonal skills with an emphasis on customer service
- Superior telephone manners, including good telephone etiquette, voice quality, diction and articulation
- Superior listening skills
- Strong time management and organization skills
- Proficiency in keyboard skills with a minimum speed of 35-40 words per minute
- The ability to learn various applications such as Automatic Call Distribution (ACD) systems and CRM platforms
- Ability and willingness to adapt to changes in structure and policy and procedures
- Willingness to upgrade skills with ongoing related and corporate education and training
- Knowledge and appreciation of the Canadian music industry, SOCAN, and copyright is an asset
- Ability to work in a fast-paced environment and multi-task (handle calls and email queries from inbound requests)
- Problem solve complex queries which requires critical thinking and working with internal stakeholders
Benefits
- 35-hour workweek schedule (possible flexible work options)
- Twelve paid sick days annually (including five personal days)
- Access to SOCAN fitness facility
- Annual Performance Incentive bonus
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
