Onsite Desktop Techinican L2 - Wooster
SofttekOhio, United States
Posted December 12, 2024
Full Time
About the Company
Softtek, founded in 1982, is a global leader in next-generation digital solutions, offering BPO, ITO, Nearshore, Offshore, SAP, AMS, Application Development, Digital Transformation, DevOps, Automation, and Information Security services. Softtek's entrepreneurial drive spans over 20 countries and employs more than 15,000 professionals, helping Global 2000 organizations build seamless digital capabilities from ideation to execution.
Job Description
As an Onsite Desktop Technician, you will provide direct IT support to end-users, diagnosing and resolving hardware and software issues, installing and configuring desktop systems, and supporting peripherals.
Requirements
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Replace or repair defective hardware components such as RAM, hard drives, motherboards, and monitors.
- Install, update, and troubleshoot operating systems (Windows) and business software applications.
- Assist users with login issues, password resets, and account configurations.
- Provide training or guidance on using hardware and software tools effectively.
- Ensure a positive and efficient support experience for end-users.
- Respond to and resolve tickets in a timely manner based on service-level agreements (SLAs).
- Document issues, resolutions, and support activities clearly in the ticketing system.
- Escalate unresolved issues to higher-level support or remote teams when necessary.
