Service Desk Agent Junior
SofttekBogota, Bogota, Capital District, Colombia
Posted February 13, 2026
Full Time
About the Company
Softtek, founded in 1982, is a global leader in next-generation digital solutions, offering BPO, ITO, Nearshore, Offshore, SAP, AMS, Application Development, Digital Transformation, DevOps, Automation, and Information Security services. Softtek's entrepreneurial drive spans over 20 countries and employs more than 15,000 professionals, helping Global 2000 organizations build seamless digital capabilities from ideation to execution.
Job Description
Service Desk Agent Junior responsible for attending customer phone calls and tickets, resolving issues, and ensuring customer satisfaction.
Requirements
- Must work on weekends
- Knowledge of Windows Front-End Environment (Windows 10, Win7, Win8)
- Knowledge of Ticketing System Tools (Remedy, HP Service Manager, ServiceNow, etc.)
- Knowledge of Office Package (Outlook, Excel, Word, etc.)
- Password reset on Active Directory
- Troubleshooting on Windows environment
- Strong customer service skills