Service Desk Agent Proficient
SofttekBogota, Bogota, Capital District, Colombia • Colombia
Posted March 11, 2026
Full Time
About the Company
Softtek, founded in 1982, is a global leader in next-generation digital solutions, offering BPO, ITO, Nearshore, Offshore, SAP, AMS, Application Development, Digital Transformation, DevOps, Automation, and Information Security services. Softtek's entrepreneurial drive spans over 20 countries and employs more than 15,000 professionals, helping Global 2000 organizations build seamless digital capabilities from ideation to execution.
Job Description
Service Desk Agent Proficient role with requirements such as over 1 year of experience in Workforce Management (WFM), proficiency in technical and analytical tools, and strong knowledge of Windows Front-End environment and ticketing tools.
Requirements
- Must have: Over 1 year of experience in Workforce Management (WFM), preferably in contact centers with at least 12 employees
- Experience using WFM software, scheduling, performance tracking, reporting
- Ability to learn technical and analytical tools, high learning aptitude
- Advanced Excel skills, formulas, pivot tables, graphing, data connections, macros
- Strong written and oral communication skills
- Strong knowledge of Windows Front-End environment, Windows 10
- Strong knowledge of ticketing tools, Remedy, HP Service Manager, ServiceNow
- Strong ITIL knowledge, Incident Management, Service Request, Problem Management, Change Management
- Bachelor’s degree in Systems or Electrical Engineering, or over 1.5 years of relevant experience