Customer Success Specialist

Customer Success Specialist at SONIFI Solutions, Inc. provides critical sales and customer support to drive solutions contracts, strengthen relationships with hotel customers, and support revenue growth.

Requirements

• High school diploma and at least two (2) years of experience in a customer-facing or service-oriented role, or equivalent combination of education and experience
• Understanding of sales and sales administration processes preferred
• Ability to comprehend and explain contract documentation clearly
• Strong data analysis and financial reasoning skills
• Technical aptitude and ability to learn SONIFI products and systems
• Strong computer skills across CRM and business tools
• Ability to work independently, prioritize effectively, and escalate issues appropriately
• High level of integrity, professionalism, and customer focus
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate contract and technical information clearly and positively

Benefits

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off (PTO) and paid holidays
• Pet insurance
• On-demand pay options
• Professional development and cross-training opportunities