Mid Market Account Manager
Sorenson Communications, LLCSalt Lake City, Utah, United States
Posted February 23, 2026
Full Time
About the Company
Sorenson Communications is a leading language services provider that combines patented technology with human-centric solutions to increase accessibility and inclusion through communication solutions for all.
Job Description
Manage and grow a portfolio of small to mid-market customers by identifying customer needs, delivering tailored solutions, and building strong client relationships.
Requirements
- Manage and grow a portfolio of small to mid-market customers
- Act as the primary relationship owner post-sale
- Build strong relationships with decision-makers and product users
- Drive renewals, upsells, and cross-sells within existing accounts
- Identify growth opportunities aligned to customer needs and usage
- Meet or exceed quarterly and annual retention and expansion goals
- Conduct discovery to uncover evolving business needs and use cases
- Present solutions tailored to customer size, needs, and budget
- Negotiate pricing and terms in line with company guidelines
- Manage renewals and expansion deals from opportunity to close
- Prioritize accounts based on growth potential and renewal risk
- Maintain accurate pipeline, renewal forecasting, and CRM hygiene
- Monitor usage and engagement to proactively reduce churn
- Partner with Customer Success, Support, Marketing, and Sales Development
- Ensure smooth onboarding and continued value realization
- Share customer feedback to improve product and go-to-market execution
- Travel Requirements: Less than 25%
- Minimum 4 Year/Bachelor's Degree
- Minimum 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically <1,000 employees)
- Experience owning renewals and expansion revenue
- Strong forecasting, pipeline management, and CRM skills
- Experience selling SaaS or subscription-based solutions
- Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
- Experience supporting customers in fast-paced or price-sensitive segments
- Customer-first, growth-oriented mindset
- Strong communication and relationship-building abilities
- Ability to articulate value and ROI clearly and simply
- Excellent time management across a high-volume book of business
- Data-driven and process-oriented approach
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
