2nd Line Service Desk Engineer

We are looking for a skilled Second Line Service Desk Engineer to provide advanced technical support, resolving escalated IT issues and assisting 1st Line Engineers to improve resolution rates.

Requirements

• Strong analytical and problem-solving skills
• Previous experience in second-line IT support
• Familiarity with ticketing systems and remote monitoring tools
• Excellent communication skills
• Strong organizational skills
• Committed to meeting SLAs
• Self-motivated, proactive, and eager to learn new technologies and pursue relevant certifications

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan