Assessment Support Specialist

Role Overview

Serve as the first point of contact for customer inquiries related to assessments, including scheduling, availability, scores, and reporting. Triage and manage support cases efficiently within Salesforce.

What You Will Do

Provide clear, accurate, and professional written communication to customers (primarily email-based support). Escalate cases appropriately to the Assessment Product team or Mastery Connect support team.

Why It Might Be a Fit

At least 1 year of experience in customer service or support roles. Strong written communication skills (non-voice/email support preferred). Experience using Salesforce or CRM tools.

Requirements

• At least 1 year of experience in customer service or support roles
• Strong written communication skills (non-voice/email support preferred)
• Experience using Salesforce or CRM tools
• Detail-oriented with strong problem-solving and case management skills
• Amenable to onsite work and night shift schedule